NAS Data Storage Device's Failure
A Network Attached Storage (NAS) device connects to a network, allowing authorised users to store and access data from a central location. NAS devices are flexible and scalable, supporting easy storage expansion and robust disaster recovery. They’re commonly used in homes and businesses to create a secure, personal cloud for data backup and access.
Before replacing or rebuilding a failed drive, back up critical data and follow the manufacturer’s safety guidelines. If any issues arise during a RAID rebuild, like a secondary drive failure or unexpected error, stop immediately and consult a professional data recovery service.
Common NAS Failures
- Human Error: The most common cause of data loss is human error. This includes accidentally deleting files, mishandling the NAS enclosure, or incorrect configurations that lead to data loss.

Mechanical Failure: This involves issues with the physical components of the NAS device. Overheating, wear and tear, or other physical damage can lead to hard drive failure and data loss.
Software Corruption: Occurs when the NAS device’s system software is compromised, often due to malware, software bugs, or failed updates, making files inaccessible or even disappearing.
Power Surges: Sudden voltage spikes can harm the NAS device’s electronic components, resulting in data loss.
Network Failures: Problems with the NAS device’s network connectivity—such as faulty cables, routers, or switches—can restrict access to stored files or cause data loss.
Drive Failures: Caused by issues like bad sectors, magnetic media degradation, or firmware problems, drive failures render the NAS device unreadable and inaccessible.
NAS Data Recovery Process
Initial Assessment
Device Shipment & Evaluation
Quote & Recovery Options
Secure Delivery & Guarantee
Advanced NAS Data Recovery
Conducting the recovery process in a dust-free cleanroom is essential. Cleanrooms are designed to reduce airborne particles, protecting NAS components from contaminants that could cause additional problems. This controlled environment enables data recovery specialists to work precisely, ensuring data integrity throughout the restoration process.
Our engineers have extensive knowledge across various storage technologies, allowing us to recover data from both older and newer DAS, SAN, NAS, and SDS systems. We provide support for all vendors, media types, and operating systems.
If you encounter an error indicating multiple hard disk failures, avoid resetting the NAS, as this may delete the RAID configuration and crucial metadata, complicating recovery.
Power off the NAS unit immediately to prevent further damage, and seek professional data recovery services without delay. Avoid DIY fixes or improper actions, as they can complicate recovery. Connect with our UK-based data recovery experts for reliable service to keep data loss from impacting your operations.
Data Recovery from Various NAS Brands
If you experience data loss from your NAS device—whether using QNAP, Western Digital, Netgear, or Synology—a professional data recovery service can retrieve your valuable information. From single-bay personal NAS enclosures to large enterprise solutions with multiple bays, we have the expertise and advanced tools to meticulously recover your data.
Data Verification Process
Confirm Your
Recovered Files
Remotely review your restored data to confirm everything is intact.
Check your files securely from your home or workplace—no need to visit us.
Ensure all critical documents, photos, and data are fully recovered.
Our encrypted connection safeguards your privacy at every step.
Our Professional Data Recovery Services are designed to manage any data loss scenario, from hardware failures to accidental deletions and software issues. With advanced tools and a proven methodology, our expert team ensures your valuable data is retrieved safely and confidentially. We maintain a high success rate and prioritize data privacy at every step.
- Expertise in handling complex data recovery cases.
- Safety measures for data protection and confidentiality.
- Quick response to recover your data with urgency and security.
- 99% Success Rate across various data recovery scenarios.
Contact us today to get started!
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Frequently Asked Questions
How long does the NAS data recovery process take?
The duration of the NAS data recovery process can depend on several factors, such as the severity of data loss, the amount of data to be recovered, and the specific failure scenario. However, a standard data recovery process generally takes several days to weeks. In urgent cases, we offer expedited services to speed up recovery.
How do I recover lost files on my NAS?
If you have experienced data loss on your NAS device, the first step is to stop using it immediately to avoid further damage or overwriting of lost data. Then, contact a professional data recovery service like PITS Global to assess and retrieve your lost files. Do not attempt DIY recovery methods, which may cause permanent data loss.
Can I recover my data if my NAS device is physically damaged?
We possess vast expertise in data recovery from physically damaged NAS devices. Our state-of-the-art tools and techniques can effectively handle various physical damages, such as water damage, fire damage, or damage caused by drops or impacts.
Why is a NAS, not a backup?
A Network Attached Storage (NAS) primarily keeps and transfers files over a network. However, it’s important to note that a NAS should not be considered a substitute for a backup solution. While it offers convenience and accessibility, it does not provide the same protection against data loss.
Regularly backing up your valuable data is crucial to protect it from hardware failures, accidental deletions, or other unexpected issues—store backups on an external device or in the cloud for added security.
Is there any way to prevent NAS data loss?
You can take various steps to avoid losing NAS data, including performing regular backups, utilising uninterruptible power supplies (UPS) to defend against power surges, and investing in high-quality network devices. A reliable data recovery service is also crucial for unforeseen data loss situations.